Best's Insurance Professionals and Claims Resource

Skip Navigation LinksHome > Company Search > Company Display
Best's Recommended Insurance Adjusters
1350 South Boulder Avenue, Suite 950
Tulsa, Oklahoma 74119Locate in Google Maps
Telephone: 888-218-4880
Fax: 918-665-6868
Emer/After Hrs: 918-740-1200
E-Mail: wlbrassfield@pacesetterclaims.com
www.pacesetterclaims.com
About Us
Software Platforms & Technology Used
Additional Locations
Professional Memberships
Service Area
Personnel
High Profile Cases
Articles
Announcements
Additional Links
Service Areas
Clicking here will take you to this social media’s external website.  These links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by A.M. Best. A.M. Best bears no responsibility for the accuracy, legality or content of the external site. Contact the external site for answers to questions regarding its content and privacy policies.Clicking here will take you to this social media’s external website.  These links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by A.M. Best. A.M. Best bears no responsibility for the accuracy, legality or content of the external site. Contact the external site for answers to questions regarding its content and privacy policies.Clicking here will take you to this social media’s external website.  These links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by A.M. Best. A.M. Best bears no responsibility for the accuracy, legality or content of the external site. Contact the external site for answers to questions regarding its content and privacy policies.
Oklahoma License #A12427
Texas License #0010797653
Florida License #A029045
California License #2E25185
Established: 1997
Qualified Member Since: 1999

Services
  • Fire and Allied Lines
  • Inland Marine
  • Property Damage
  • Adjusters
  • Catastrophe
  • Claims Auditing
  • Commercial and Residential Property
  • Alternative Dispute Resolution
  • Business Interruption
  • Claims Administration
  • Consulting
  • Earthquake
  • Hail
  • Hurricane
  • Independent Adjusting
  • Inspectors
  • Property (All Lines)
  • Risk Inspections
  • Daily Claims
  • Catastrophe Claims
  • Desk Adjusters
  • Auditing/Consulting
Back To Top

About Us
We provide quality personnel for property insurance claims and related services. We contribute our success to the quality people employed by PCS. Our management team is focused on serving our clients and employees to the best of their abilities. We are focused on providing our field staff extensive training, support and the right technologies to help them meet the demands of our customers.

Quality you can count on from a trusted partner you can rely on!
Back To Top

Software Platforms & Technology Used
  • Claimatic
  • Paychex
  • Symbility
  • Xactimate
Back To Top

Additional Locations
Jacksonville, FLAuburn, KS
Dellwood, MNCatoosa, OK
Pasadena, CA
Back To Top

Professional Memberships
  • Property Loss Research Bureau
Back To Top

Service Area
Nationwide
Back To Top

Personnel Information
William (Bill) Brassfield, Chief Executive Officer
Bill worked with Allstate Insurance Company for many years and in all phases of claims handling and held multiple levels of claims Management before becoming an independent adjuster in 1994. Bill was the CAT Coordinator for another independent firm before joining his father in at Pacesetter in 1998.
Back To Top

Dale Brassfield, President
After acquiring a degree in Business Management from Shasta College, Dale worked in the construction industry in California. He became an independent adjuster in 1994 and worked multi catastrophe claim events before joining PCS in 1997.
Back To Top

Barry Coleman, AVP of Operations
Barry owned and operated an insurance agency and claims adjusting company in Texas before becoming a CAT adjuster in 1992. Barry has worked multi-line claims in all major events prior to joining PCS in 1998.
Back To Top

Jim Shrewsbury, Executive Vice President
Back To Top

Amit Nihalani, Company Financial Analyist
Dedicated Finance Professional with 15 years of experience in Corporate Finance, Investment Banking and Private Equity. Provided financial leadership at two middle market companies with over $30 million in revenue. Consistently recognized for ability to streamline operations, improve financial reporting, implement financial controls and increase productivity. Financial advisory experience includes mergers, acquisitions and capital raises.
Back To Top

Annie Hazzard, Director of Human Resources
Annie started working for Pacesetter Claims Service on November 3, 2008 and has over 25 years in Human Resources. Annie started her career working in a personnel office and worked her way up to HR Manager. Annie had the opportunity to work for fortune 500 companies with unionized employees as well as family owned business. Annie spent about 8 years of her career working with a self-funded insurance TPA to develop and oversee their Ancillary Products Division. Annie attended Oklahoma Wesleyan University where she majored in Human Resources and the most educational part of her profession was hands on experience. Annie received her PHR certification from the Society of Human Resources in 2003.
Back To Top

Paul Meyer, AVP of Claim Operations
Paul began his carrier in the insurance industry in 1996 and has been a loyal member of the Pacesetter Team for over 17 years. Through the years he has served in Research and Development for industry software, Account Representative for regional and national carrier companies, and Director for Daily Claims. Currently, as AVP of Operations for Pacesetter Claims Service, he supervises the day to day operations for multiple carriers involving Daily and Catastrophic claims.

He holds a bachelor’s degree in theology, a business minor and continuing education in Business Administration from the University of Southern Colorado. Paul supports Camp Barnabas for people with special needs and chronic illness, the Trash Mountain Project and Compassion International.

He is devoted to his family and enjoys woodworking, cooking and backpacking.
Back To Top

Lori Bergman, Litigation/Casualty/Compliance Manager
Experience includes, claims adjusting licenses with over 20 years of adjusting experience and managing Property and Casualty litigated claims with extensive participation and success in Mediations and Arbitrations. Paralegal for both plaintiff and defense firms. Education includes Liberal Studies/Business Management emphasis curriculum and a Paralegal AS Degree. Current member of Oklahoma Claims Association, Tulsa Claims Association and past OK Arbitration Board member.

Back To Top

Valerie Matthew, Account Manager
Valerie started working for Citizens as an IA in 2005 just after Wilma hit Florida. Since that time, she has worked for Citizens in just about every department there is including CAT Ops, CAT Supplements, Appraisal, Daily Claims, QA/Training, and Large Loss. Valerie decided to go staff with Citizens in 2009 where she assumed a number of different roles such as Large Loss Specialist, QA File Auditor, Team Lead, Trainer and whatever else they needed her to do. After 3 years of being Citizens staff, Valerie realized she preferred and missed the Independent side of the business and returned to IA world spending almost 6 years in Claims Management handling the Citizens Account among other carrier accounts for her previous employer. In September of last year, she made the transition to Pacesetter Claims Services where she continue to work on the Citizens account. Valerie is very happy with her decision to join such a top notch organization.
Back To Top

Pat Phillips, AVP of Claims
Back To Top

Gary Combs, Claims Manager/Commercial Insurance
Back To Top

Ray Bryan, General Manager
Ray has over 30 years experience in the P&C industry. His vast experience includes Property & Casualty claims, Auto Claims, corporate business analytics, operations management, and 20 plus years upper level claims management. He holds a Bachelor of Science Degree from the University of Southern Mississippi, a Six Sigma Green Belt from Villanova University, and has earned numerous professional Insurance designations.
Back To Top

Articles
True Partnerships – Are you connecting with the right company?
Back To Top

Announcements
Pacesetter Claims Conference - January 27-30th, 2019
Back To Top

Additional Links
2016 PLRB Conference Video: Insurers' Needs Raise the Bar for Adjusters, Dale Brassfield, President
Back To Top

High Profile Cases
Our management team has provided services to major catastrophes including: Hurricanes Irma, Harvey, Sandy, Ike, Katrina, Ivan, Wilma, Dennis, Rita, Andrew, and Hugo; the earthquakes at Northridge and San Jose; California wildfires; and hail, wind, tornado, and ice storms across the country.
Back To Top

Service Areas
Denver, Colorado695 miles
Kansas City, Missouri264 miles
Dallas, Texas257 miles
Back To Top